Refund Policy

If a staging job fails, the credit it used is automatically refunded to your balance. You are never charged a credit for an output we could not produce — this happens automatically, with no request needed.

You may request a refund of a credit pack within 14 days of purchase, provided the credits are unused. If none of the credits from that purchase have been spent, we will refund it in full.

Consumed credits are non-refundable. When you run a job, the AI compute that produces your variants has already been performed and the service has been rendered. For that reason, credits that have been used cannot be refunded, including partially used packs (we can only refund the unused portion within the 14-day window where applicable).

To request a refund on an unused pack, email us at [CONTACT_EMAIL] with the email address on your account and your purchase details. You may also contact Paddle, our payment provider, using the receipt from your purchase.

Payments for StageRight are handled by Paddle, which acts as the Merchant of Record. Paddle is the seller of record for your transaction and processes approved refunds back to your original payment method. Refunds are issued in the original currency; the time to appear on your statement depends on your bank or card issuer.

We aim to be fair. If something went wrong with your results, reach out before assuming you are stuck — most issues with a failed or unsatisfactory generation can be resolved directly. This policy works alongside our Terms of Service; where local consumer-protection law gives you stronger refund rights, those rights still apply.